Telehealth Usage Surging but Service Issues and Barriers to Access Strain Patient Experience, J.D. Power Finds
J.D. Power: Telehealth Usage Surging but Service Issues and Barriers to Access Strain Patient Experience, J.D. Power Finds Thirty-six percent of patients said they used telehealth in the past year, up from 9 percent in 2020’s survey. However, many users cited limited access to the services they need and inconsistencies in the care they receive. [...]