POLL: Seniors Give Telehealth High Marks; Medicare Advantage Satisfaction Smashes New Record

A new poll of more than 1,000 seniors found 52% are comfortable using telehealth to receive health care. Of those who have used telehealth during the coronavirus, 91% reported a favorable experience, and 78% are likely to complete a medical appointment via telehealth again in the future.

Key Findings:

99% of respondents say they are satisfied with their Medicare Advantage coverage, including 64% who are very satisfied.
Additionally, 94% are satisfied with their Medicare Advantage plan’s overall handling of the coronavirus, and 89% are satisfied with how their Medicare Advantage plan has kept them informed about their response to the coronavirus.
A majority of seniors on Medicare Advantage (73%) have continued to receive care for their health care needs either in person or by telehealth, while 27% have experienced interruptions in health care during coronavirus.
68% of Medicare Advantage beneficiaries are confident that they would have access to a coronavirus test if needed.
A majority of seniors on Medicare Advantage (79%) say they have received enough information about receiving health care during coronavirus, while 21% wish they received more information about receiving health care during COVID-19.
Overall, half of seniors on Medicare Advantage (52%) are comfortable using telehealth services to receive health care, while 30% are uncomfortable, and 18% are unsure. A quarter (24%) have used telehealth services during the coronavirus to receive health care.
Among those who have used telehealth services during the coronavirus pandemic, a strong majority (91%) had a favorable telehealth experience and 78% are likely to complete a medical appointment via telehealth again in the future.