Survey of Telehealth Use by Commercial Insurance Enrollees

America’s Health Insurance Plans (AHIP): Survey of Telehealth Use by Commercial Insurance Enrollees

AHIP released a survey, fielded by NORC at the University of Chicago, which found that 73 percent of commercially-insured telehealth users think that Congress should make permanent the provisions that allowed for coverage of telehealth services before paying their full deductible. Notable findings include:

The majority of respondents said they use telehealth because it is more convenient than an in-person appointment (69 percent).
Nearly four in five (78 percent) said telehealth made it easier for them to seek out health care when they need it.
A strong majority (85 percent) said there are an adequate number of medical providers available to them via telehealth for the health needs they have.
More than half (53 percent) used telehealth between two and five times over the past year.
Nearly three in four (73 percent) said Congress should make permanent the provisions that allowed for coverage of telehealth services before paying their full deductible.