Kaiser Permanente: Most Telehealth Users Are Interested in Using It Again
A survey of 1,000 Kaiser Permanente Northern California patients who used a phone or video visit to see their primary care doctor in 2020 found that most were satisfied with their visit, and two-thirds are interested in using telemedicine again. The survey, published in the journal Medical Care, results suggest that once patients tried a phone or video visit, and found it useful or valuable, they would use it again for convenience. Most (85 percent) of respondents who had a recent video or telephone visit said the visit addressed their health needs, and 80 percent agreed that telemedicine addressed their health needs as well as an in-person visit when a physical exam is not needed.