Journal of General Internal Medicine: Telemedicine Experiences and Care Needs of Mandarin-Speaking Patients with Limited English Proficiency
Kaiser Permanente researchers conducted a study to understand why patients with a primary language other than English are less likely to use telemedicine visits. The qualitative study involved interviews with 20 Mandarin-speaking patients who had used telemedicine with translation services. Overall, the patients confirmed that they value being able to have a remote visit with their primary care provider. However, researchers learned there was a potential for a mismatch of dialect or Mandarin proficiency among interpreters. The researchers recommended additional training for care providers and translators to handle the unique communication challenges in interpreter-mediated care for Mandarin-speaking patients. Read more in Kaiser Permanente’s press release.
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