A window into how doctors are using telehealth—and where there’s room for improvement

A recent survey by Optum found that the top-used health care services conducted via telehealth were primary care (54 percent), prescription refills (26 percent), and chronic care (16 percent). While telehealth enables providers and patients to have a direct line to each other, it can vary from provider to provider, so it’s important that patient communication and data isn’t left in silos and that different clinicians can easily access the data they need to seamlessly coordinate care.