Harris Poll: A year of life in the pandemic as documented by The Harris Poll
The Harris Poll released a survey finding that 35 percent of patients would consider leaving their primary provider for telehealth visits. Further, roughly half of older adults aged 65+ said they will likely use telehealth after the pandemic.
Nine things healthcare leaders should know about the poll’s findings:
- Forty-four percent of respondents prefer in-person healthcare visits, followed by a hybrid model of in-person and telehealth visits (42 percent) and telehealth as the primary form of care (15 percent)
- Thirty-five percent of the general public would consider replacing their primary care providers with qualified physicians on demand via telehealth.
- Half of millennials and Gen Zers surveyed said they would consider replacing their primary physicians with telehealth providers.
- Nearly half of older adults aged 65+ (48 percent) said they will likely use telehealth after the pandemic.
- More than half (53 percent) of all Americans said telehealth appointments are good for asking medical questions, followed by reviewing lab tests (48 percent) and prescription refills (46 percent).
- Yet, only 34 percent of respondents said they would use telehealth if they were actually sick and 15 percent if their child is sick.
- Seventy-six percent said they would miss in-person visits with their primary care provider if their provider moved to mostly telehealth.
- Hispanic populations reported being the most likely to replace an in-person primary care physician with a telehealth provider at 52 percent potentially willing to do so, followed by Black respondents (43 percent), Asian respondents (40 percent) and white respondents (32 percent).
- Households with higher income levels are more likely to leave their primary care provider for telehealth services, with 45 percent of those with a household income of about $100,000 willing to consider it, followed by 32 percent of those with a household income between $50,000 and $99,000 and 30 percent of those with a household income lower than $50,000.