Assessment of Patient Preferences for Telehealth in Post–COVID-19 Pandemic Health Care

JAMA: Assessment of Patient Preferences for Telehealth in Post–COVID-19 Pandemic Health Care

According to a new study, 66.5 percent of participants surveyed wanted at least some video visits in the future, but when they had a choice between an in-person and a video visit when out-of-pocket costs weren’t a factor, 53% preferred an in-person visit. Exposure to video telehealth video visits affected participants’ views. The survey found 45% of participants reported having at least one video visit with providers since the COVID-19 pandemic began in March 2020. Among that group, 44.2% preferred in-person, and 31.4% would rather use video. But for those who didn’t have experience with video visits, 60.2% preferred an in-person visit, and only 12.2% preferred video.