Chartis Group: Telehealth Accounts for About Ten Percent of Outpatient Visits

Chartis Group: Telehealth Accounts for About Ten Percent of Outpatient Visits

Data and analysis provided by the Chartis Group and Kythera Labs found that telehealth grew in popularity between 2020 and 2022, ultimately gaining the reputation of being considered a lasting option for health care delivery approaches. Most notably, telehealth accounts for 10 percent of all outpatient visits, significantly higher than the one percent before the pandemic. Behavioral health specialties remain the clinical leader of telehealth adoption, which represents 57 percent of all outpatient visits within that clinical service domain. Telehealth use was highest among younger adults ages 18 to 44, accounting for 15 percent of total outpatient visits in June. The option was used least among adults age 65 and older, accounting for just five percent of outpatient visits. These findings suggest telehealth can be a viable solution in more clinical specialties and with broader patient groups than might be expected.