Clinicians need new approaches to delivering empathy through telehealth services

mHealth Intelligence: Clinicians need new approaches to delivering empathy through telehealth services

A new report by Elsevier Health and Ipsos revealed that although a majority (63 percent) of clinicians worldwide expect most of their consultations to be remote within the next decade, 51 percent believe that telehealth will negatively impact their ability to demonstrate empathy with their patients. A vast majority of clinicians (82 percent) surveyed said that soft skills like listening and displaying empathy have become more critical in the last decade. There will need to be changes in clinical education to prepare clinicians with soft skills in digital environments.