SYKES: How Americans Feel About Telehealth: One Year Later
The main findings of the survey include:
- Before the pandemic, 66% of all respondents were doubtful of the quality of care someone could receive in a telehealth appointment, however 80% of all respondents now believe people can receive quality care through telehealth.
- 31% of respondents who tried telehealth during the pandemic feel their physician is more empathetic via telehealth compared to an in-person clinic appointment.
- 86% of respondents who tried telehealth during the pandemic believe telehealth makes it easier to get the medical care they need.
- 52% of respondents who tried telehealth during the pandemic report seeing their physician more often now that they have the option for telehealth appointments.
- 19% of all respondents worry about the privacy of their personal health information with telehealth.
View all the findings here: https://www.sykes.com/resources/reports/how-americans-feel-about-telehealth-now/