International Journal of Medical Informatics: The Relationship Between Telemedicine Tools and Physician Satisfaction, Quality of Care, and Patient Visits During the COVID-19 Pandemic

International Journal of Medical Informatics: The Relationship Between Telemedicine Tools and Physician Satisfaction, Quality of Care, and Patient Visits During the COVID-19 Pandemic

This study found that telemedicine technology has significant positive effects on physicians’ satisfaction with telemedicine and quality of care evaluation, both at an aggregate level and at the disaggregate levels of individual telemedicine features, and partially significant effects on patients’ telemedicine visits. Telemedicine features that contributed significantly to physician satisfaction and quality of care evaluation were telephone, videoconferencing, standalone telemedicine platform, and telemedicine platform integrated with EHR, while only telephone and integrated telemedicine platform contributed significantly to patients’ telemedicine visits.