JAMA Network Open: Experiences of Telehealth Reimbursement Policies in Federally Qualified Health Centers (FQHCs)

JAMA Network Open: Experiences of Telehealth Reimbursement Policies in Federally Qualified Health Centers (FQHCs)

In this qualitative study involving 56 interviews conducted at 6 FQHCs in New York, New York, between April 2022 and January 2024, participants described telehealth experiences, including factors impending or contributing to staff turnover, patient satisfaction, and financial sustainability within FQHCs. FQHC staff and leadership reported opportunities to improve compliance, no-shows, and workflows through telehealth, but improvements in funding policy, such as payment parity and more grants that can be used to address telehealth infrastructure (e.g., Internet access, equipment, and literacy), are urgently needed. Read more in the press release.