KeyCare: Consumers Prefer Telehealth Over In-office Visits for Routine Care, Medication Refills & Behavioral Health

KeyCare: Consumers Prefer Telehealth Over In-office Visits for Routine Care, Medication Refills & Behavioral Health

According to a survey from KeyCare, consumers continue to express a strong preference for telehealth over in-office care for several types of visits. the majority reported participating in multiple telehealth visits over the prior year and shared that their favorite aspects of telehealth are time savings, quick access to care, and cost savings. Additionally, 84 percent of consumers reported seeing their own regular doctor or an associate of that doctor for telehealth, while 78 percent said that their virtual provider had access to their long-term medical records during the visit.