KeyCare: Patients Prefer Telehealth Over In-Office Visits for Urgent, Preventive, and Specialty Care

KeyCare: Patients Prefer Telehealth Over In-Office Visits for Urgent, Preventive, and Specialty Care

A consumer survey from KeyCare found that patients prefer telehealth to office visits for a variety of medical issues, including urgent care, preventive care, chronic care and specialty services. For minor but urgent issues, such as cough, sinusitis, and rash, almost 75% expressed a preference for telehealth visits or whichever is first available (between telehealth and office visits). The results were similar for other types of visits, such as preventive, specialty, and chronic care, with over 63% preferring telehealth or whichever is first available, while a minority preferred going into the office.