RAND Health Quarterly: Telehealth Visits in Health Centers Serving Low-Income Patients in California: Final Results from the Connected Care Accelerator Initiative (2022–2024)

RAND Health Quarterly: Telehealth Visits in Health Centers Serving Low-Income Patients in California: Final Results from the Connected Care Accelerator Initiative (2022–2024)

This study examined the impact of the Connected Care Accelerator (CCA) program, which supports health centers in implementing telehealth for low-income patients in California. Specifically, the study detailed how telehealth use by CCA health centers changed between September 2022 and August 2024, a period that included the end of the COVID-19 public health emergency. The study found that telehealth played a significant role in primary care and behavioral health care delivery in California health centers, accounting for one-fourth and one-half of all visits, respectively, from September 2022 to August 2024. The study also found that telehealth visits comprised an incrementally smaller proportion of overall primary care and behavioral health visits over time.