Inside Telehealth: Telehealth Comprised Largest Percentage of Private Health Claims In 2020, Report Finds
A report by FAIR Health found that telehealth made up the largest percent of private medical insurance claims in 2020, totaling 15.41 percent of all medical claims nationally. Utilization of health care services fell in every other category, including a 38 percent decrease in utilization of ambulatory surgical centers, 30 percent decrease of emergency rooms, and 16 percent decrease of urgent care centers. Telehealth usage also expanded by more than 7,000 percent across the U.S. in 2020. This is the first of FAIR Health annual reports to reflect changes in private health insurance claims caused by the COVID-19 pandemic, including the exponential growth in telehealth.