California Health Care Foundation: Telehealth Experiences and Preferences Among Californians with Low Incomes

The California Health Care Foundation (CHCF) engaged NORC at the University of Chicago to recruit and interview Californians with low incomes who reflect the diversity of the state. Although interviewees report different levels of comfort, satisfaction, and future interest in telehealth, many commonalities in experiences and future preferences for telehealth emerged from this research:

  • Telehealth increases access to health care for many Californians with low incomes;
  • Telehealth helps patients build stronger relationships with their providers;
  • Telehealth visits with language-concordant providers are more effective;
  • Californians with low incomes want telehealth to play an integral role in their future care; and
  • Patients want to choose or be involved in decisions about the modality of their visits.
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