Telehealth Providers Race to Retool Patient Payments Experience

PYMTS: Telehealth Providers Race to Retool Patient Payments Experience

A recent report by PYMTS and American Express found that consumers faced a range of challenges in paying for their telehealth appointments. The report found that 47 percent with out-of-pocket costs did not know if their health care provider offered affordable payment options and 40 percent said their inability to afford care or treatments caused them to forego necessary visits. Telehealth providers need to prevent missed visits by offering more transparent billing as well as a variety of different payment options for patients.