Change Healthcare and Harris Poll conducted a survey of more 2,000 Americans to better understand the consumer experience of finding, accessing, and paying for healthcare today. The vast majority of consumers agree that COVID-19 will fundamentally change how we receive healthcare in American, with 80% saying that COVID-19 has made telehealth an indispensable part of the healthcare system.
3 in 4 consumers believe telehealth is the future of telemedicine. The vast majority of consumers agree that COVID-19 will fundamentally change how we receive healthcare in American, with 80% saying that COVID-19 has made telehealth an indispensable part of the healthcare system.
65% plan to use telehealth more often than they did before the pandemic. 1 in 4 used telehealth for the first time due to COVID-19, while 16% have used it more often. 79% who used telehealth for the first time during the pandemic said they plan to use telehealth more in the future.
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