The state of patient access 2.0

Experian Health: The state of patient access 2.0

Experian Health surveyed consumers over 18 years of age who received care services over the past 12 months. Results find that patients are growing more confident and comfortable with digital and virtual tools for accessing healthcare services. In November, 37% expressed concerns about the tools compared to 29% in June. In June, 86% of patients said they were more confident about returning to healthcare facilities to receive care compared to 81% of respondents in November. Forty percent of patients rescheduled medical procedures they initially canceled due to the pandemic compared to just 13% who reported doing so last year. About one-third of patients reported wanting telehealth and remote services as a permanent option to communicate with their clinicians.