University of Michigan Institute for Healthcare Policy & Innovation: An evaluation of telehealth use by Medicare beneficiaries in 2020
This policy brief examined national Medicare claims data to better understand whether the use of telehealth led to an increase in the overall volume of outpatient evaluation and management (E&M) services delivered to Medicare beneficiaries. The study findings mitigated some concerns that telehealth expansion will increase the overall use of services – while telehealth use surged during the early months of the pandemic, it plateaued through the end of December 2020. Additionally, the increase in telehealth use has not led to an increase in the overall volume of E&M services, suggesting that telehealth is still being used as a substitute for in-person care.
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