Fierce Healthcare: Optum survey: Providers see telehealth as convenient, but frustrations remain
A recent survey by Optum found that while providers often find telehealth as convenient as their patients do, a number of frustrations with virtual care linger. The survey highlighted that 58 percent of providers were concerned with the quality of care they can provide in a virtual setting and 55 percent said managing patient expectations of what the visit can do is challenging. Telehealth has proven to be a valuable and convenient asset for patients accessing care, so providers and technology vendors need to continue improving on the technology itself as well as virtual care processes.
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