JD Power: Survey Shows Consumers Embrace Telehealth

JD Power: Survey Shows Consumers Embrace Telehealth

The J.D. Power 2022 U.S. Telehealth Satisfaction Study found that 67 percent of 4,306 consumers surveyed in June and July reported using telehealth within the past year, up from 37 percent in 2019. Nearly two-thirds of consumers (61 percent) say that convenience is the top reason why they use telehealth, along with faster access to care (49 percent) and ease of access to health information (28 percent).