California Health Care Foundation: Telehealth Use and Experiences Among California Adults
California’s Medi-Cal program is leveraging telehealth to meet patient needs. Many of the telehealth coverage and reimbursement flexibilities enacted during the pandemic were made permanent in 2022, including payment parity for services provided in person or by telehealth. This issue brief uses data from the 2021 California Health Interview Survey (CHIS) to explore how telehealth use varies across subpopulations of adults in the state and reports how people rate their telehealth experience compared to in-person care.
Key Findings:
- Telehealth use varies by coverage type, race/ethnicity, and language
- People on Medi-Cal use less telehealth
- Less English proficiency is associated with less telehealth use
- Black Californians are more likely to use telehealth
- Most Californians who use telehealth like it as much as or better than in-person care
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