JAMA Network Open: National Telehealth Contingency Staffing Program and Primary Care Quality in the VHA

JAMA Network Open: National Telehealth Contingency Staffing Program and Primary Care Quality in the VHA

The Veterans Health Administration (VHA) launched the Clinical Resource Hub (CRH), a national telehealth contingency staffing program, to address primary care staffing shortages and improve veteran access to primary care. The study found veterans receiving primary care services through the CRH, had improvement in blood pressure outcomes. These findings suggest that the CRH program may be helpful in addressing veteran primary care needs without introducing or worsening disparities in ambulatory quality measures among racial and ethnic minority veterans.