American Well released a 2019 Consumer Survey finding expectations are changing with increased demand for convenient access to healthcare services. The survey found that 66% of consumers are willing to receive care through telehealth services, with the largest acceptance among those aged 18 to 34 years, followed closely by 35-44-year-olds. While the senior population had the lowest interest, more than half still indicated they would be willing to use telehealth.

American Well also released a 2019 Physician Survey finding that physician telehealth adoption increased 340% since 2015, with 22% of physicians reporting having used video visits to attend to patients in 2018 compared to just 5% in 2015.

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