COVID-19 Healthcare Coalition: Telehealth Impact Study: Patient Survey Executive Summary

Telehealth use, which surged during the COVID-19 pandemic, has provided a way for patients to continue to receive care while remaining safe in their homes. To explore patients’ experiences with telehealth, the COVID-19 Healthcare Coalition recently conducted a survey of 2,007 patients across the country who received at least one telehealth visit during the pandemic. The findings of the Telehealth Impact Study highlight high levels of satisfaction with telehealth services, the impact on the patient-physician relationship, and expectations for future use.

Topline findings show strong patient support for telehealth, including:

  • 78% felt their health concern could be addressed via telehealth
  • 78% said they received telehealth service from their own provider
  • 76% indicated that telehealth removed transportation as a barrier
  • 79% reported they found it easy to use the technology
  • 83% felt patient-physician communication was strong
  • 79% said they were satisfied with their telehealth visit
  • 83% reported good overall visit quality
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