Fierce Healthcare: Patient Preference Survey Finds Drop in Telehealth Use, ER Visits Compared to 2021

Stericycle Communication Solutions, a patient engagement solutions vendor, released its third annual survey, which found that 45 percent of respondents had used telehealth in the last year, compared to 78 percent in 2021 and 71 percent in 2020. These findings are likely due to consumer preference, not a lack of telehealth availability. Among those that had used telehealth, younger adults were much more likely to have done so. These consumers (ages 18 to 34) were also more likely to seek care at nontraditional venues like retail health clinics and to display less provider loyalty than older generations (age 55 and up). Respondents of all ages prioritize location and convenience when seeking care, followed by insurance coverage and the quality of the provider.

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