Healthcare Dive: Hospital telehealth leveling off at one-fifth of medical appointments, research finds

A new survey from KLAS Research and the Center for Connected Medicine found that the use of telehealth for patient visits seems to have leveled off at 20 percent or fewer of all appointments. Over 80 percent of hospital executive respondents to the survey, which was conducted between May and June 2021, said one-fifth or fewer of their facility’s appointments were being conducted virtually, with many systems with 30 percent or more of services being virtual responding that they anticipate this percentage to decline as the pandemic wanes. Despite these statistics, many provider organizations continue to look to expand their virtual care services to better manage patient populations while keeping costs down, including through chronic care management, behavioral health and urgent care.

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