Epic Research: Insurance Type is the Top Predictor of Telehealth Use as Adoption Levels Off Long-Term

A recent study found that telehealth use remains higher than pre-pandemic levels for all insurers, suggesting continued insurance coverage for telehealth services is important for ongoing health care access. The study also found that rates of outpatient telehealth use in urban and rural areas vary only slightly despite documented barriers like broadband access and a higher proportion of elderly residents in rural areas. These findings suggest that efforts to support equitable access to telehealth may need to account for more than technology access, such as insurance coverage for care delivered via telehealth.

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