American Journal of Managed Care: Telemedicine Catches On: Changes in the Utilization of Telemedicine Services During the COVID-19 Pandemic

A retrospective study of health insurance claims for telemedicine visits pre-pandemic to post-pandemic determined telemedicine increased rapidly, and a greater proportion of telemedicine users were older, had Medicare Advantage insurance plans, had existing chronic conditions, or resided in predominantly non-Hispanic Black or African American Census tracts comparatively. In addition, a significant increase in telemedicine claims containing a mental health–related diagnosis was observed.

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