The Impact of the Covid-19-Related Transition to Telehealth on Visit Adherence in Mental Health Care: An Interrupted Time Series Study

Springer Administration and Policy in Mental Health and Mental Health Services Research: The Impact of the Covid-19-Related Transition to Telehealth on Visit Adherence in Mental Health Care: An Interrupted Time Series Study

This study examines the impact of the COVID-19 pandemic flexibilities on visit adherence for mental health services in an integrated behavioral health department in Massachusetts, where an executive order required local state insurance companies to permit in-network providers to deliver covered services via telehealth. Following the increased flexibilities for telehealth, completed visits increased by 10 percent and cancellations fell by 13.5 percent.