Patient Engagement HIT: Using Telehealth, Virtual Care for an Enhanced Consumer Experience

According to a recent report from McKinsey, telehealth utilization has dropped off since its peak highs after the initial onset of the pandemic. However, consumer access is still 38 times higher than it was before COVID-19. Convenient care, coupled with the potential for lower out-of-pocket costs, is creating the perfect environment for consumer telehealth utilization and access to flourish. From a network perspective, telehealth and virtual health also offer a multiplier effect extending limited specialty and subspecialty resources, creating more opportunity for lower acuity engagement, and reserving physical resources (beds, equipment, etc.) for those who need it most.